Account Manager - Frankfurt
Position Summary:
This exciting and dynamic role within the Hilton Worldwide Sales Airline Partnerships team requires the successful candidate to work directly with our partner airlines to connect them with our hotels, with the responsibility of bringing business to those hotels, either in the form of crew, business transient, or meetings and events business. The successful candidate will be part of a wider team in the Hilton Worldwide Sales Frankfurt team, working alongside industry leading, talented professionals with a wide variety of backgrounds and expertise. The Account manager will also be responsible for researching and identifying new opportunities, either with new Airline Partners, or within those partners we already work with.
What will it be like to work for Hilton?
$ads={1}
Hilton is regularly voted as one of the best companies in the world to work for (2nd placed in the US for 2022 plus countless similar accolades across Europe). Current team members enjoy the ability to travel and see the world with generous staff rates across our portfolio. Team members also appreciate the opportunities to learn and grow, with mentoring support, an extensive on-boarding program, and opportunity to work and learn directly from colleagues in senior leadership. Hilton is also a company that holds sustainability, diversity, and inclusion at the heart of our core values.
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. If you appreciate the impact global travel can have on the world you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
What will I be doing?
Planning Activities
- Develop powerful personal relationships with decision makers and influencers within the top producing accounts
- Follow measurement systems to track accurately the production of all targeted accounts
- Total account management focus where applicable
- Actively seek out new sources of business from existing accounts / new accounts.
- Deliver on relevant procedures and processes
- Develop the right Account Plans & strategies focusing on shifting unfair share
Organising Activities
- Plan necessary client activity and overseas trips where required.
- Develop account plans that specify objectives and sales activities to support the defined account strategy and ensure maximum opportunity for account penetration.
- Prepare updates to be provided on a regular basis, raising successes, challenges, and opportunities where appropriate.
- Ensure relevant updates are sent both to internal and external stakeholders
- Networking with sub account handlers and global leads where relevant to grow reach an influence within key accounts
- Strengthening relationships with key hotels and management groups and aligning strategies where relevant.
- Effectively deploy and ensure 'up-to-date and accurate' depiction of account based activities within 'Sales Force Environment'.
- Participate in annual sales target.
Admin and organisational activities
- Ensures business plan is followed and achieved providing feedback as necessary.
- Reviews Account Development Plans on a quarterly basis, updating records accordingly
- Develops and maintains Hilton Best Practice to ensure accurate and up-to-date customer account information is kept.
- Reviews customer base to determine new opportunities for account penetration
- Ensures Salesforce is kept updated with RFPs and opportunities
- Submitting and managing the RFP process for accounts, from receiving client request, through to contract.
- Assisting with queries on contracting or other stakeholder queries.
Supportive Functions
In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company.
To communicate regularly with hotels to ensure productive and effective meetings are established and customer information cross referenced and to ensure relevant hotels are well aware of the 'Customer value' when dealing with a tender coming from a specific customer
- Support new openings within Hilton where airline segment is relevant
- Support sales weeks and blitzes.
- Organize familiarization trips and support the hotels with client attendance.
- Host webex/ teams calls for the key hotels to support with conversion.
- Comply with Hilton's company policies
- Additional supportive functions as appropriate
- Supporting in the effective operation of the Airline Staff partner rate program.
What are we looking for?
The individual must possess the following knowledge, skills and abilities and be able to perform the essential functions of the job, with or without reasonable accommodation:
- Excellent communication skills:presentations, written and public speaking
- Personable and quick to connect with customers and colleagues alike
- Ability to direct collaboration among cross-functional teams including external resources
- Leads by example to resolve conflicts, introduce change and ensure collaboration among others
- Demonstrates the highest standards of ethical behaviour and absolute discretion with sensitive information
- Good understanding of sales process, tools, measurements and systems
- Good knowledge of market segments and pricing strategies
- Understanding of competition and marketing strategies
- Strong in account management
- Strong persuading and influencing skills
- Strong organizational skills with a high attention to detail.
- Ability to take initiative to identify, prioritise and implement actions required to achieve functional goals
- Strong problem-solving skills including ability to address any issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others
- Ability to work independently and maintain accurate reporting standards.
Must be located in Frankfurt and able to work in Hybrid model. 2 -3days in the office
